Terms and Conditions
You should also read our Privacy policy.
1. Introduction
References such as "our", "we", "us", "my" and "I" refers to Websters Computers
References such as "customer", “client”, "you" and "they" refer to any person, persons or business that use any of the Websters Computers services.
By using our services, you agree to abide by these terms.
2. Services
We provide various IT services, including but not limited to software troubleshooting, virus removal, backup, Email, Coding support, hardware repairs and IT consultation.
3. Service Charges and Payment
3.1 Our minimum charge in normal hours (excluding Public/Bank Holidays) is £40 which includes the first hour labour, and £20 for each subsequent half hour or part thereof. Any other costs will be notified before the work begins.
3.2 Our minimum charge outside normal hours is £80 which includes the first hour labour, and £40 for each subsequent half hour or part thereof. Any other costs will be notified before the work begins.
3.3 Payment is due upon completion of the service unless otherwise agreed in writing.
3.4 Where Invoicing is agreed, invoiced amounts shall be due and payable within 30 days of receipt of invoice. We shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 2 percent per annum above the base rate of the Bank of England. In the event that the Customer’s procedures require that an invoice be submitted against a purchase order for payment, the Customer shall be responsible for issuing such purchase order before the Goods and Services are supplied.
3.5 We accept payment via Cash and all major Credit or Debit cards as well as mobile wallets such as Apple Pay, Samsung Pay and Google Pay via a mobile card terminal. We also accept bank transfers for business clients.
4. Warranty and Liability
4.1 Any hardware supplied by us is covered by a 12-month warranty unless otherwise stated in writing.
4.2 The warranty covers only the work/hardware carried out and does not extend to new issues arising after the repair.
4.3 We are not liable for data loss. Customers are advised to back up their data before service.
4.4 We are not responsible for damages resulting from misuse, tampering, or subsequent repairs by third parties.
4.5 We will accept no liability for any loss or damage (including data, hardware, or software) which arises out of incorrect or incomplete information provided by the customer.
4.6 Devices not collected within 14 days of repair completion will be subject to disposal or resale to recover service costs, unless otherwise agreed.
5. Customer Responsibilities
5.1 The customer must provide accurate information regarding the issue and disclose any previous repairs.
5.2 The customer is responsible for obtaining any necessary permissions, Licences, or consents required before the commencement of services.
5.3 It is down to you "The customer" to make sure you have your data backed up before any work is carried out.
6. Data Protection and Privacy
6.1 We comply with UK GDPR regulations and will not share personal data without consent.
6.2 Any access to personal files during the repair process is incidental, and we will not view, modify, or store such data without consent.
7. Cancellation and Refunds
7.1 Customers may cancel a service request before work begins without charge.
7.2 Refunds will only be issued if we fail to provide the agreed-upon service or if a warranty claim is valid.
8. Limitation of Liability
8.1 We shall not be liable for any indirect or consequential losses, including loss of business, profit, or data, arising from our services.
8.2 Nothing in these terms shall limit or exclude our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be lawfully excluded under UK law.
9. Intellectual Property Rights
All Intellectual Property Rights produced from or arising as a result of the performance of this Agreement shall, so far as not already vested, become the absolute property of the Supplier unless otherwise agreed in advance, and the Customer shall do all that is reasonably necessary to ensure that such rights vest in the Supplier by the execution of appropriate instruments or the making of agreements with third parties.
10. Termination
Either party may terminate this Agreement forthwith by notice in writing to the other if:
10.1 The other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within 30 calendar days of being given written notice from the other party to do so;
10.2 The other party commits a material breach of this Agreement which cannot be remedied under any circumstances;
10.3 The other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect;
10.4 The other party ceases to carry on its business or substantially the whole of its business; or
10.5 The other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.
11. Independent Contractors
The Supplier and the Customer are contractors independent of each other, and neither has the authority to bind the other to any third party or act in any way as the representative of the other, unless otherwise expressly agreed to in writing by both parties. The Supplier may, in addition to its own employees, engage sub-contractors to provide all or part of the Services being provided to the Customer and such engagement shall not relieve the Supplier of its obligations under this Agreement or any applicable Specification Document.
12. Force Majeure
Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, or the delay or failure in manufacture, production, or supply by third parties of equipment or Services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.
13. Governing Law
These Terms and Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.
14. Amendments
We reserve the right to update these Terms and Conditions at any time. The latest version will be available on our website.
15. Notices
Any notice to be given by either party to the other may be served by email, fax, personal service or by post to the address of the other party given in the Specification Document or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent, if sent by fax shall be deemed to be served on receipt of an error free transmission report, if given by letter shall be deemed to have been served at the time at which the letter was delivered personally or if sent by post shall be deemed to have been delivered in the ordinary course of post.
16. Waiver
The failure by either party to enforce at any time or for any period anyone or more of the Terms and Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Terms and Conditions of this Agreement.
17. No Third Parties
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18. Relationship Of Parties
Nothing in this Agreement shall be construed as establishing or implying a partnership or joint venture between the parties or suggest that either of the parties are agent for the other.
19. Indemnification
The Customer shall indemnify the Supplier against all claims, costs and expenses which the Supplier may incur and which arise, directly or indirectly, from the Customer’s breach of any of its obligations under this Agreement, including any claims brought against the Supplier alleging that any Goods and/or Services provided by the Supplier infringe a patent, copyright, trade secret, or other intellectual property right of a third party.
For any queries, please contact me.